Reservations Consultant

Olympic Holidays is the award winning leading independent tour operator and has been established for 60 years. We are known for being a specialist operator providing high quality holidays to Greece and Cyprus, although our portfolio of destinations covers a wide range of other short and long-haul destinations such as Turkey, Malta, Croatia, Spain, Portugal, Gambia and Goa.  We pride ourselves on our commitment to quality, service and value.

Reservations Consultant

Accountable to Database & Reservations Manager 

Location

Head Office, 1 Torrington Park, North Finchley, London N12 9TB 

Job Purpose

We are looking for a looking for bubbly highly motivated and ambitious individuals to join the Olympic Family.  You will be taking calls from the public and travel agents, selling holidays to beautiful parts of the world. 

Duties and Responsibilities

  • You will be responsible for building package holidays from quote to booking stage (including flights, accommodation, transfers) including bespoke island-hopping itineraries using our in-house reservations system (@comRes). Servicing both direct customers and travel agents.
  • Ensuring the correct business rules are applied according to the type of booking.
  • Liaise with external suppliers for additional inventory / special requests.
  • Have exceptional customer service when answering telephone calls and email enquiries, with a confident and professional manner.
  • Completion of related administration work related to bookings ensuring all information is passed to the relevant departments and suppliers.
  • Excellent time management and multitasking skills to manage inbound calls, emails and chasing quotes.
  • Dependent upon aptitude, possibility of specialising in various reservations fields, i.e. Weddings, Group Travel etc.
  • Occasionally assisting other departments when required.
  • This list is not exhaustive,

Core Competencies

  • Excellent judgement and decision-making skills.
  • Knowledge of overseas geographical regions.
  • Ability to influence, inspire and lead to achieve objectives.
  • Creativity and imagination.
  • Excellent communication skills, with the ability to express a message clearly and persuasively.
  • Strong team player.
  • Ability developing strong working relationships and gain trust and respect throughout the company.
  • Ability to work flexible working hours.
  • Consistently delivers against targets
  • Ability to negotiate and manage relationships
  • Positive approach and attitude
  • Demonstrate strong customer focus
  • Proven ability of use of initiative
  • Good knowledge of computers and MS Office

Hours of Work

37.5-hour week, but flexibility to work evenings, weekends and Bank holidays required (time off in lieu as appropriate).

Pay & Benefits

  • Salary to be discussed at interview, based in UK office
  • Uncapped commission
  • 21 days paid holiday (plus Bank/public holidays)
  • Flexible working hours
  • Holiday concessions
  • Continual support and coaching provided
  • Auto enrolment pension scheme
  • Eye care vouchers
  • Season ticket loan
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