Resort Representative South Rhodes - 2025

GENERAL DESCRIPTION

Must have a minimum of 1 years experience as a resort representative or Tourism.

Responsibility for the smooth running of resort operations by production and management of reports and delivery to suppliers to ensure transfer, accommodation are arranged for all arriving and departing passengers.

Holiday enjoyment and satisfaction of all Olympic guests.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

• Administrational duties mainly for small self-catering units 
• Management of company App including populating information and managing live chat direct with Olympic guests.
• Meet and Greet guests on arrival and ensure in accommodation
• A liaison with maids and maintenance for keys
• Dealing with guests queries by email, phone and text and App.
• The communication of any incidents to necessary departments in UK. 
• The investigation of guest complaints and written replies to CSD.
• Visiting guests on request basis should a meeting be requested.
• Problem Solving with guests issues and liaising with suppliers and hoteliers to produce a satisfactory resolution.
• Fixing island hopping itineraries and providing detailed information in the form of a welcome pack.
• Assisting resort manager in making last minute arrangements resulting from flight delays and weather issues.
• Selling excursions and car hire when required.
• Hospital visits when guests are admitted for medical reasons.
• Accompanying visiting company personnel and giving resort / island educationals.

REPORTING LINE – UP & DOWN

To Report directly to Resort Manager

EMPLOYMENT TERMS

Seasonal Contract - Full-Time or Part-Time

UK employment – basic salary plus accommodation, car and commissions in resort.

Greek employment – must be an EU citizen or have a residency permit.  Salary is locally paid with all IKA related benefits.  Must have own accommodation and car. 

Flight to / from resort included